Business Administration Support

Priority Candidates will be considered in the first instance

Wigan Life Centre South

College Avenue

Wigan

WN1 1NJ

Salary: Grade 4, £14,926 - £15,689 per annum. £12.18 - £12.80 per hour

23.5 hours per week

Your role:

You will deliver a range of high-quality administrative support within the Home First Independence Team, Urgent Care. You will be supporting within an integrated team of social and health professionals to facilitate discharges from hospital and community settings. You will act as first point of contact for the team. You will be responsive and ensure incoming requests and enquiries by phone and email are dealt with effectively and efficiently. You will access and record information on internal and external systems accurately in a timely manner.

You will liaise with a range of professionals, families and adults, locality operational teams and council departments.

Your day-to-day duties will assist with the achievement of the team’s functions through the delivery of excellent customer care to service users and colleagues in order to achieve the best outcomes and deliver against The Deal 2030 principles.

The service operates 9am-5pm, 7 days a week. You will be required to work flexibly and support a weekend and bank holiday rota, as and when required.

About you:

You will be a positive, self-motivated individual who is prepared to work differently and is accountable for the results. You will be able to work independently and as a team member. You will be a great communicator and will actively engage with service users, family members, carers, service providers and other professionals from all sectors of the community and have the interpersonal skills to appropriately challenge when necessary.

You will provide excellent customer care at all times and have the ability to work flexibly, putting the needs of the service first and working as part of a team to deliver an outstanding service.

 About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

What we can offer you:

• Flexible working for a healthier work/life balance - including a blend of working from home/remotely
• Free parking
• Competitive salary
• A friendly work environment with caring managers and colleagues, appreciation of our staff through Staff Awards, career development opportunities, encouragement to do things differently and the opportunity to make your ideas a reality!
• Staff rewards and benefits, including Vivup, discounted gym membership, a generous pension scheme, great annual leave entitlement and continuous service as per the Greater Manchester Continuous Service Commitment.

We want Wigan Council to be a place where we all belong; a place where we feel listened to, valued for our talents and contributions, and celebrated for being the brilliant and unique individuals we are. We are invested in supporting career development and providing a stable workforce. It is an exciting time to join #Team Wigan, with what we can offer.

We want you to start with us and stay with us!

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

For further information, please contact For further information, please contact Lisa Garry on 01942 486911.

To view the details relating to this position, please click the links below:

Job Specification

Privacy Notice

Interview date: Wednesday 15^th May 2024