Business Rates Support Officer x2

Salford City Council

Civic Centre

Chorley Road

Swinton

M27 5BN

Business Rates Support Officer - 2 Posts (with an Apprenticeship attached)

Grade/Salary: 1C, £23,893 to £24,294

Hours: 36

Contract: Permanent

Closing Date: Monday 3rd June 2024 at 11:59pm

Are you looking to start a rewarding and challenging career in the public sector? Do you have a confident attitude and determination to achieve results? If so, you may be the perfect fit for our Business Rates Team!

This is a new and exciting opportunity for individuals with a keen interest in finance, local government, and a desire to build a successful career in the changing world of local government finance.

You will be joining a dynamic and forward-thinking council, as a Business Rates Support Officer, where you will become an integral part of our Business Rates team, gaining hands-on experience in the administration, management, and collection of business rates.

Our organisation is committed to fostering talent, providing comprehensive training, and offering a supportive environment for your professional development. So, in addition to on the job training you will be supported to achieve an industry recognised qualification through the Institutes of Revenues, Ratings and Valuation (IRRV) L4 Revenues Apprenticeship qualification which opens further career progression opportunities.

About us

We believe in putting people (staff, partners, and customers) at the heart of service development and the driver for everything we do. We take pride in delivering excellent customer service in a dynamic and efficient manner to maximise business rates income and collection whilst maintaining an accurate local ratings list.

We have recently been finalist in the IRRV 2023 awards for our improvements as a service and our partnership approach. We want to build on this success so are looking for new talent to join the team who will offer additional support and fresh ideas.

About the role

As a Business Rates Support Officer, you will be required to:

• Maintain accurate records and information systems
• Support the business rates team with general administrative tasks
• With the appropriate training provide a first response to digital customer enquiries including social media and webchat
• Liaise with internal and external customers and partners to resolve problems in a quick and efficient manner both orally and in writing
• Provide information and advice to businesses in line with an integrated place-based approach
• With the appropriate training respond to enquiries from business owners and residents regarding business rates
• Work closely with experienced professionals to build a solid foundation in local business rates administration
• Open to learning and sharing your knowledge and skills with others, this is a development role it is a requirement to successfully complete the Institutes of Revenues, Ratings and Valuation (IRRV) L4 Revenues Apprenticeship qualification

Role Profile.pdf

What do we want from you?

You need to be inquisitive in nature, self -motivated, enthusiastic and have a flexible approach as no day will be the same. Your style and approach will reflect our values, you will;

• be passionate about what you do always striving to improve things
• have the ability to work collaboratively in a team and independently when required
• be an effective communicator, both written and verbally
• possess strong attention to detail and excellent organisational skills
• ideally have achieved level 2 Mathematics and English qualifications (GCSE Level 4) or willing to complete equivalent functional skills qualifications upon appointment
• competent in using technology and basic software applications such as Microsoft Office skills (Word, Excel and Outlook)
• be willing to learn and develop technical knowledge and skills to support your personal and the service development

What more can we offer you

Your ongoing professional development and success in your role is important to us, and that is why we provide a variety of learning and development opportunities. Development opportunities which will enable you to further develop your existing skills and learn new ones.

Within this role you will complete the Institutes of Revenues, Ratings and Valuation (IRRV) L4 Revenues Apprenticeship qualification.

Please be aware that this post is subject to a Disclosure and Barring Service (DBS) check and that you will be required to meet the cost of the DBS check – currently £21.00. The payment for this will be deducted from your first four months’ salary payments at a rate of £5.25 per month. If you do not commence employment for any reason but the DBS has been processed, you will be sent an invoice for the payment of £21.00.

About your benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged and you will have the opportunity to work and grow in a values based organisation where people are at the heart of everything we do. We promote a positive permission culture, empowering you to make a difference. Your opinions matter to us and you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel, pension and salary sacrifice schemes.  In addition to this we offer a range of health and wellbeing options to suit your needs. 

Diversity and Inclusion

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .

Continuous service commitment

New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit: GreaterManchester Guaranteed Assessment Scheme | greater jobs