Business Support Officer

Ref: G2/OL-92979

Contract: Permanent.

Salary: £23,114 - £23,893 per annum (Grade 2)

Hours: 36.66 per week

Based: Maple House, Southlink Business Park

Closing Date: Sunday 19th May 2024

Shortlisting & Interview Dates: TBC.

Job Description & Person Specification.doc

Role Overview: 

The purpose of the post is to provide effective business support to teams within the adult social care mental health team.

Key Responsibilities: 

• To handle high call volumes within a busy team, working in line with both Local Authority and NHS guidelines
• Provide an excellent level of customer service and exchange a wide variety of information with a range of audiences.
• Undertake Admin and Reception duties, working as part of a team, between the hours of 8.40am and 5.00pm Monday to Friday
• Data entry including checking documents for completeness and accuracy; attention to detail and an ability to work to required standards with little close supervision is essential.
• Coordinate, Attend and Minute a range of meetings

Key Requirements: 

To succeed in this role, you will need as a minimum:

• Will be experienced in providing high quality Customer Service combined with excellent administration and organisation skills.
• Have excellent customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users
• Have the ability to work under pressure to competing priorities and demands.
• Have excellent time management skills, be a flexible team player and be able to work at pace with excellent attention to detail.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy. 

Right to Work in the UK from 1st July 2021.doc