Customer Experience Assistant

Youth, Leisure & Communities

Heritage, Libraries & Arts

Ref: G2/OL-

Contract: Permanent

Salary: £23,114 - £23,893 p.a. (pro rata) (plus unsocial banding payments at 2.5% or 5%)

Hours: 36.66 + 18.33 per week

Based: Gallery Oldham and Oldham Library & Lifelong Learning Centre, Greaves Street, Oldham, OL1 1AL

Closing Date: Sunday 19th May 2024

Interviews: TBC

Job Description & Person Specification.docx

Role Overview:

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders.

Key Responsibilities:

• To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds
• To respond to customer enquiries by providing accurate, high quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
• Helping customers in the use of ICT, new technologies and internet-based resources.
• To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

Key Requirements:

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
• Experience of using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals
• Ability to respond to and manage difficult situations as they arise

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy. 

Right to Work in the UK from 1st July 2021.doc