Housing Services Team Leader

Contract- Permanent

Hours- 37 Hours per week

Contract- £32,076 - £33,945 per annum

Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.

We currently have a fantastic opportunity to join our Anti-Social Behaviour (ASB) and Neighbourhoods Team, within the Housing Services Department as a Housing Services Team Leader and you might be exactly who we’re looking for!
HOUSING SERVICES TEAM LEADER

The Team Leader within the Housing Services Department (ASB & Neighbourhoods) will supervise the day-to-day delivery of the ASB housing management service and manage the ASB team to deliver a high quality, customer-focussed service. This will include contributing to the recruitment of staff, training and development, attendance and performance management.

Candidates will need a sound understanding of delivering excellent customer services and be able to provide work direction, leadership and motivate the team, having the confidence to analyse/identify problems affecting service delivery and develop/discuss potential solutions with the Housing Services Managers.

The successful candidate will contribute to service development, support the ASB & Neighbourhoods Manager in the delivery of the required outcomes of BCH’s Business Plan and Service Plan and will strive to improve and meet Key Performance Indicators on a regular basis.

Communicating, influencing and negotiating is an integral part of the role so applicants should possess and be able to demonstrate excellent written and verbal interpersonal skills. This should include being able to handle difficult conversations, achieving conflict resolution, empathising with victims, building positive working relationships with both internal colleagues and external agencies and assisting the Housing Services Managers with the investigation and response to complaints up to Stage 2.

The post holder must have a detailed knowledge and understanding of housing legislation, national housing issues and good practice when dealing with tenants in a social housing environment, along with an understanding of the principles of social housing needs and services for vulnerable and complex needs customers, including those with multiple disadvantages. In addition, applicants should possess an understanding of safeguarding, equality and diversity, GDPR and Freedom of Information legislation.

A minimum of 3 GCSEs (or equivalent) to include Maths and English at grade C/4 or above, post-secondary education (or equivalent) and a supervisory or management qualification (or equivalent) are essential.
The post holder must have a full UK driving licence and access to a vehicle for work purposes, as the role will require regular business travel across the Blackpool area.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).

About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.
BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference – Inspiring People to Build Sustainable Communities.
If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
• 26 days paid annual leave per annum plus Bank Holidays, increasing to 28 days after 5 years’ service and 32 days after 10-years’ service
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• Option to join My Money Matters and pay into a Shared Cost AVC Scheme via salary sacrifice to increase retirement benefits
• 24/7 Employee Assistance Programme and access to counselling services
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support

How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position, please contact Paul Dillon, ASB & Neighbourhoods Manager on 07483 172 424 or at Paul.Dillon@bch.co.uk.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.
Please ensure your application/CV clearly demonstrates your suitability for this position.
Closing date for applications: 15th May 2024 at 12 noon
Interview date: 23rd May 2024 2022

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.