At Manchester City Council, making a difference to lives is at the heart of everything we do. But if there’s one team where this really stands out, it’s the Customer Service Organisation.
What We Do
We're the first point of contact for customers and residents in Manchester for accessing key Council services. This includes Adult and Children’s Social Care, Revenues and Benefits, and Neighbourhood Services.
We get to know our residents: we hear their stories, experiences and struggles. We’re there for people when they need us, whether it’s paying council tax, reporting an emergency, or getting support from social care experts.
We take ownership of our responsibilities and collaborate across Council teams to resolve issues swiftly and efficiently.
What we offer:
- Competitive Salary with annual pay reviews
- Access to health and wellbeing support
- 26 days (+5 after 5 years) annual leave
- A mix of working from home and on-site
- 3 days volunteering leave
- Development opportunities to progress your career
- Local Government Pension Scheme
"Coming from Moss Side and Hulme myself, it was important for me to give something back”
Edwin - Customer Service Advisor
"As long as you’ve got the skills, it doesn’t matter what your job history is"
Rachel - Business Analyst
Where we work
Our Contact Centre mainly work from home. For those who need or prefer an office setting, our base in Hulme is always available.We also have a Customer Service Centre Reception, who are based in the Town Hall Extension.
They welcome residents who have appointments for essential face-to-face services and accept documents for key Council services.
Join Our Dynamic Team
If you have a friendly personality, a helpful attitude, and are a good listener, we have a place for you. We offer extensive training, the necessary equipment for both office and remote work, and a supportive environment to help you thrive.
With competitive salaries, great health and wellbeing support, and many opportunities for career development, we ensure you have everything you need to succeed.
"Its a very vital service for the people of Manchester, and its a very enjoyable job"
Terry - Customer Service Advisor
"It’s a great stepping stone, I’ve always wanted to get into social care"
Annie - Customer Service Officer
Our Commitment to Development
We believe in investing in our staff, offering training, apprenticeships, and numerous opportunities to develop your skills. Many of our team members have successfully undertaken Customer Service and Business Support NVQs, propelling their careers forward.